Using Tesla Superchargers with my ZS EV

[Susanna]

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Actually, that is quite ambiguous - unless there is further dialogue to the above, it just reads that the iSMART app updates over-the-air, which it obviously does.

 

[jont131]

So anyone who has paid for the Tesla update should get a refund according to Gary Smart's letter.

Get a template complaint letter from Martin Lewis's website and include Gary Smart's reply as evidence.

But only if they were charged as part of the service cycle ?

 

[Gadget Geek]

But only if they were charged as part of the service cycle ?

You could argue that an important update like that should have been done over the air . . . ah, another complaint letter for that as well.

 

[DB Go Rex]

Agree that MG could have helped themselves here by pushing it out as an OTA update, but despite that, they still should actually be treating it as a fault they need to fix by any means.

I have no expectation that they will ever release anything other than a minor infotainment update remotely. They have no track record on this and I doubt the configuration of the car with its ICE origins would even support updating something like the ECU or multiple control modules OTA.

 

[MG steve]

Mine was built in late April 2023 and won’t work with a Tesla charger.

 

[DB Go Rex]

Mine was built in late April 2023 and won’t work with a Tesla charger.

Needs reporting to the dealer as a fault.

 

[MG steve]

Needs reporting to the dealer as a fault.

Yes and no V2L as it has the wrong hardware.

 

[Rutsy]

Latest email from MG UK. It seems they are saying if you do get your car updated to the latest software it will automatically include the Tesla update. This should not be a chargeable update based on this if done during your cars normal service schedule. Not sure I trust them but you can see the email below.

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My Dec 22 MK2 LR had its first service on 20 October. The garage said they did the latest software update available from MG at that time. I tried the open Tesla chargers at Lakeside today. Exactly the same as last time I tried them. Did not recognise vehicle. I'm afraid the reply you've had from MG does not tally with my experience. I was so hoping MG had finally seen sense on this issue.

 

[Coulomb]

Did not recognise vehicle. I'm afraid the reply you've had from MG does not tally with my experience. I was so hoping MG had finally seen sense on this issue.

Is it possible that you're not following a required procedure for charging at superchargers? Obviously, it's best if it "just works" no matter what order you do things. However, if there is a routine that's not too arduous that we as a group can learn, then maybe that's good enough. The problem could then be considered close enough to being solved. Someone did post a step by step guide.

 

[Rutsy]

Is it possible that you're not following a required procedure for charging at superchargers? Obviously, it's best if it "just works" no matter what order you do things. However, if there is a routine that's not too arduous that we as a group can learn, then maybe that's good enough. The problem could then be considered close enough to being solved. Someone did post a step by step guide.

I suppose it could be that. I did follow the Tesla instructions (3 times now).I have also been told by MG customer services and my garage that the update needed to use Tesla chargers is additional and chargeable. Personally, I can get along fine without these chargers, so I'll just pursue my case with the ombudsmen to its resolution.

 

[Minniemouse1965]

Hi can you tell me please , Which Tesla app do I install there’s a few ?

 

[MG steve]

The first app, there’s only one developed by Tesla

 

[jont131]

 

[RobinH]

EG Group to acquire Tesla’s ultra-fast chargers to accelerate the rollout of evpoint charging network across the UK & Europe

Not sure it makes any difference to anything, but it emphasizes the point that MG is responsible to ensure our cars are compatible with these chargers.

 

[DB Go Rex]

? agree. If all other manufacturers had the same issue, they'd be some excuse. But it's only the ZS EV that has the problem.

 

[tkmaxx5]

? agree. If all other manufacturers had the same issue, they'd be some excuse. But it's only the ZS EV that has the problem.

Don't forget us poor MG5 drivers too who face the same issue ?

 

[DB Go Rex]

Don't forget us poor MG5 drivers too who face the same issue ?

I had no idea. Is there a fix?

 

[tkmaxx5]

I had no idea. Is there a fix?

Same as for the ZS - there is apparently an update that resolves it but now being offered as a chargeable update by MG.

 

[DB Go Rex]

Same as for the ZS - there is apparently an update that resolves it but now being offered as a chargeable update by MG.

At least they are being consistently terrible.

 

[Lovemyev]

Apparently, there is a software update available for the ZS EV Gen 2 models that WILL accommodate the use of the Non - Tesla models successfully.
This is regarded as a chargeable customer option in many cases, but is offered FOC at the time of annual service by the better dealers, it has to be said.
But I am unsure if this is update option is extended to the MG5 face lift model ???.
This very subject came under discussion on the very last pod on Monday of this week.
The pre - face model of the MG 5 is a NO GO as far as I can tell.