VIBRATION ISSUE - hot off the press!

[JonnyG]

So my appointment this Friday has been cancelled as apparently, the 'new' damper is now out of stock at MG UK?!

Was that from official sources and have you got anything in writing to that effect so that we can say that MG UK accept officially that there is an issue which needs a fix ?

 

[jamherber]

I'm surprised your allowing them to fit it after @Freeagain21 's experience!

Good Luck with it, but I'm not holding out much hope for you.

Just going through the motions of trying their specified 'fix' so can then continue the complaint if (when!) it's proved not to work.

Holding out no hope whatsoever.

Was that from official sources and have you got anything in writing to that effect so that we can say that MG UK accept officially that there is an issue which needs a fix ?

No sadly. They made a point of saying the damper would be fitted to 'improve the customer driving experience' - suspect that was on the instruction of MG UK. All admissions to there being problem have been verbal.

 

[Freeagain21]

So my appointment this Friday has been cancelled as apparently, the 'new' damper is now out of stock at MG UK?!

Rebooked for 4th October then got a 300 mile motorway trip on 11th so a good chance to evaluate.

Shame you're not nearer, mine got removed this morning ..... DAMPER FIX REJECTED for my car.

Sue

 

[JonnyG]

..... DAMPER FIX REJECTED for my car.

Sue

Many thanks for posting the FB post and especially the pdf. It would appear that MG finally know what the ultimate source is and how to fix it. It is what was rumoured - not a cheap fix !!

 

[Bricktop X PWR]

What's truly shocking to see is the date for the damper fix was 15th October last year!!!!

That shows they must have been taking heed of Chinese owner customer complaints to have even thought about trying to cure it!

Outrageous.

 

[CharlesCarmichael]

I gave Gamora her first interior clean today and guess what I found down the back of the glovebox, the CoC! My build date was 12th August 2023, so she'd been sat for a year before she was shipped to me!

I'm going on a proper run Friday and Saturday so I can test how bad the vibration is, I put 40psi into the tyres yesterday but haven't driven her since.

 

[JonnyG]

......... My build date was 12th August 2023.....................

The dates are in American format I believe so just doublechecking yours is not 8th December 2023 ??

Mine shows as 07/28/2023 so definitely 28th July 2023 (collected 25 September 2023)

 

[CharlesCarmichael]

The dates are in American format I believe so just doublechecking yours is not 8th December 2023 ??

Mine shows as 07/28/2023 so definitely 28th July 2023 (collected 25 September 2023)

Lol thanks, OK then it's 8th December

That is better!

 

[JonnyG]

Phew !! You should be good then ??

Here's mine if it puts your mind at rest !

 

[jamherber]

Shame you're not nearer, mine got removed this morning ..... DAMPER FIX REJECTED for my car.

Sue

Suspect I'll be going down the same route as you but have to jump through the hoops first, frustratingly.

 

[JonnyG]

The full 5 page pdf can be downloaded from post #164 above and the original source from the Facebook Group "MG 4 X-Power Vibration Complaints"

leading to the actual cause at the end after trying the steering dampener first :-

Source : Facebook Group (open to all) "MG 4 X-Power Vibration Complaints"

 

[JonnyG]

So no recall / fix for everyone ?.

We need to complain very severely to even stand a chance ??.

 

[seamust1000]

I wonder how much extra it is just to fix the suspension straight away instead of the cost of working on the tyres first...then fitting the damper next...then when all else fails, the suspension last?

 

[johnb80]

I would suggest all of you do affected with this issue get your heads together and as a group all of you reject your vehicles at the same time. I would think that would make MG take a proactive approach to this issue instead of the reactive one they’re currently taking.

 

[Freeagain21]

After showing them the TI above, MG UK have just advised my (very embarrassed) dealer that the Sub-Frame fix hasn't been approved for the UK market yet. However they have just approved the repair for my vehicle as a one-off. IF I WANT IT. At the moment, I've lost all faith and trust in MG UK. My car was manufactured in July 2023 and my first complaint went in by email the day after I collected the car. The dealer has been amazing, but I need to decide whether to stick with it or go down the Consumer Sales Act and invoke my right to reject faulty goods.

 

[Bricktop X PWR]

That pdf is a very powerful indictment and I'm very surprised its in general circulation.
I am very glad it is though.
It will really put the Cat amongst the Pigeons!

 

[tsedge]

It's been said that it's the rear right driveshaft that is the issue, spookily they changed your rear right tyre?‍

I suspect I will get the same when my car goes into the dealership but I've been told that I have to pay £120 for the dealership to even look at the issue.

If it's a warranty job, I'll get my £120 back

Yes, that will be the diagnostic fee for the dealer to look at something. This applies after 3 months from new purchase. The prices vary (my local dealer charges £100).

It is pretty pernicious because you can easily take the car in and they will detect no problem / fail to reproduce and you are then charged the fee.

I know this isn't unique to MG, but I wouldn't expect this to apply so early in the ownership experience.

 

[powerfulx]

But wait, i can go down and buy stock from before the vehicle offline breakpoint today. Lol pretty sure selling known faulty cars is a big bad.

 

[Freeagain21]

But wait, i can go down and buy stock from before the vehicle offline breakpoint today. Lol pretty sure selling known faulty cars is a big bad.

What exactly is a vehicle offline breakpoint?

 

[powerfulx]

What exactly is a vehicle offline breakpoint?

Any after that date of build is fine.