VIBRATION ISSUE - hot off the press!

[tsedge]

So no recall / fix for everyone ?.

We need to complain very severely to even stand a chance ??.

I find this quite shocking that MG knows there is a problem but restricts advertising it and fixing it unless customers become really "demanding".

This is unacceptable behaviour.

 

[Daedalusminos]

That tech note covers some in fundamental component replacement but nothing associated with the actual cause of vibration, just dampening and/or shifting the resonant frequency. I'm assuming they've changed the shore hardness on the affected bushes.

What concerns me is reduced component life due to vibration for those that put up with it. If it is something like a driveshaft then it'll likely affect bearing life and seal integrity etc. - maybe they're relying on users not driving at vibration speeds.

 

[jamherber]

That tech note covers some in fundamental component replacement but nothing associated with the actual cause of vibration, just dampening and/or shifting the resonant frequency. I'm assuming they've changed the shore hardness on the affected bushes.

What concerns me is reduced component life due to vibration for those that put up with it. If it is something like a driveshaft then it'll likely affect bearing life and seal integrity etc. - maybe they're relying on users not driving at vibration speeds.

The document does cite a driveshaft as the excitation source so does beg the question of why this problem can't be address at source. I'm guessing that if it was a simple as replacing that driveshaft/s, SAIC would have gone for this solution as it would be less warranty workshop time than the suspension 'fix'.

I have just gone back to the dealer with that technical document (thanks to all involved who made it public) and stated that if the revised steering damper due now to be fitted on 4th Oct doesn't work (it won't) then I will be expecting the revised suspension components to be fitted very soon after. Awaiting a reply.

 

[NLMGSAN]

After showing them the TI above, MG UK have just advised my (very embarrassed) dealer that the Sub-Frame fix hasn't been approved for the UK market yet. However they have just approved the repair for my vehicle as a one-off. IF I WANT IT. At the moment, I've lost all faith and trust in MG UK. My car was manufactured in July 2023 and my first complaint went in by email the day after I collected the car. The dealer has been amazing, but I need to decide whether to stick with it or go down the Consumer Sales Act and invoke my right to reject faulty goods.

This is weird since there is nothing to approve. It is a generic guideline for all overseas MG organisations, albeit a version I would describe as insulting to current customers.
Unless mg uk and mg europe are companies acting completely independently from China, and merely acting as customers of SAIC. Which I expected earlier and wrote about in this forum.

 

[Freeagain21]

Subtle roll out, rather than recall?

 

[tsedge]

This is weird since there is nothing to approve. It is a generic guideline for all overseas MG organisations, albeit a version I would describe as insulting to current customers.
Unless mg uk and mg europe are companies acting completely independently from China, and merely acting as customers of SAIC. Which I expected earlier and wrote about in this forum.

I would think is because MG UK have their own balance sheet have to fund any fixes that dealers perform, so they will have local decision-making approval and may make different decisions to other markets. They are after all responsible for the local spec of the cars, which models are offered, included equipment, UK pricing and the mix of colours / numbers to order from the factory on launch etc...

 

[powerfulx]

Im looking for a group of us in Australia to take this to court, the more of us onboard the better. PM me if your in Australia, its action time. With the new leaked tech document, time is running thin for MG.

 

[Freeagain21]

Im looking for a group of us in Australia to take this to court, the more of us onboard the better. PM me if your in Australia, its action time. With the new leaked tech document, time is running thin for MG.

Have you seen the FB MG4 Vibration group? - there are some Aus guys on there.

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[powerfulx]

Have you seen the FB MG4 Vibration group? - there are some Aus guys on there.

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Ah thank you,will check it out.

 

[salty]

Have you seen the FB MG4 Vibration group?

The mind boggles. ?

 

[irosteo]

Hi All,
Quick Q - does the 2024 reg Xpower still have this issue?
Thanks

 

[jamherber]

Hi, is this still an issue for 2024 models?

Depends when the car was manufactured. You could purchase a ‘new’ car from a dealer tomorrow but find it was built in 2023 so depending on the date of manufacture, you may or may not have the vibration issue.

 

[irosteo]

Thanks for the swift response. Looking to test drive tomorrow. Do you happen to know the cut off date? I'll ask.

Hopeful to capitalise on the price drop. Am I silly or do you guys still love the car despite this glaring issue?

 

[NLMGSAN]

Personally, I would not touch it. But you can put it on paper that the car is produced after June 2024 or something and demand a CoC to prove it. Probably, delivery will take some time though... If they want to.

 

[salty]

Thanks for the swift response. Looking to test drive tomorrow. Do you happen to know the cut off date? I'll ask.

Hopeful to capitalise on the price drop. Am I silly or do you guys still love the car despite this glaring issue?

Apparently, November 2023 onwards. You'll "probably" be Ok. ???

 

[NLMGSAN]

We already saw someone receiving a new Trophy just recently with no rear wiper on it. Since sales dropped significantly eind of 2023, I would not assume anything.

 

[eriphil]

Is there a definite "safe" build date. Just asked for the lease firm to confirm build dates before I commit. Been stung with a bad experience with a 2020 ipace repeated unfixable issue, not doing that again!

 

[Freeagain21]

Suspect MG UK are now involved and controlling comms. No further mention or offer of the Stage 2 repair. Advised by the dealer to contact DEKra or an ADR company in order to progress my complaint.

I tested myself this morning. I drove to work and decided not to look at the speedometer, and guess when I was at 63mph from the noise/vibration. I was 100% spot on!!!

Already in touch with DEKra.

 

[WibbleWobble]

This company could test the whole car but it's going to be expensive. Electric Vehicle NVH Development. It's what MGUK should be doing. Or maybe they have and were scared off by the cost to fix the car.

 

[Freeagain21]

Posting on behalf of another UK XPower complainant, who has just received this email message from his dealership:

TLDR, dealerships have been told to withdraw any offer of Stage 2 "fix" repairs.

Quote:

"I am sure that you can appreciate that due to social media, and other external outlets reporting on the characteristic vibration that appears on MG XPower, that there have been a lot of internal meetings regarding this matter. There were important meetings with the factory over the weekend to discuss this, especially due to the presence of the bulletin.

The decision has been made to not carry out the replacement of these components on any further vehicles. I do apologise for any disappointment that this does cause, however, as suspected, the bulletin was not an official or final one, and the fitment of the suspension components will not alter the drive of the car. In a nutshell, there is no point carrying out a major replacement of components in these vehicles, as the drive and performance will remain the same following fitment.

We are listening to driver feedback, and we will continue to seek ways to improve the comfort and performance of MG XPower going forwards.


Our engineers are looking into it because of this, even though, there is no fault present or repair required, but as I alluded to when I phoned, we don’t want customers to be disappointed, and we are very proud of MG4 and XPower vehicles."