Water pouring from inside the hatchback door when opening!?

[ElectricBenSolar]

Ahh, just saw the other comments, already answered ^ ?

 

[aled]

With it now draining you should be able to test where the water comes in. If you open the boot a little and start hosing until you see the water come out.

 

[ElectricBenSolar]

I'd have to take the plastic panel off the inside to see this no? I'm not sure I want to start doing that on a new car ? Unless very easy to do without damage etc.

I've seen several comments elsewhere saying it might be to do with the "drainage pipes" being either not fitted or incorrectly fitted, but again not sure where or how to go about checking this. I will chase up MG first I think.

Thanks for all your help everyone, most appreciated.

 

[aled]

I didn't mean dismantle anything I just meant you could see if it was the number plate or window bottom, side or top etc by working your way up the outside with a hose until you see water leaking out. That way you can tell the dealer where the leak is and test it when they try and sort it

 

[ElectricBenSolar]

I didn't mean dismantle anything I just meant you could see if it was the number plate or window bottom, side or top etc by working your way up the outside with a hose until you see water leaking out. That way you can tell the dealer where the leak is and test it when they try and sort it

Ahh I see! Yes that's a good idea, will try that thanks ?

 

[Kithmo]

I believe you can access the lamp clusters from that little flap you took off, maybe tighten them up a bit ?

 

[Alb]

In terms of dealer checking, the nearest MG dealer Arnold Clark has said they don't have any appointments until June, which seems ridiculous to me... so not really an option unfortunately.

Are they the seller of the car?
I'd be tempted to park my car right outside their showroom with a big sign in the window inviting them to improve their customer service!

 

[Les burrows]

I agree with alb above, and enlectricben I agree with you you should not be trying to discover where the water is coming from on a car you have had for 5 days bloody Ridiculous take the bloody thing back I would right away.
The two small round bungs you took out they I think are meant to be there I checked on my face lifted 5 this morning and they are in there just one drain hole right in the middle, took off the the small access flaps on both side no sign of any water.
Les

 

[Gomev]

I agree with alb above, and enlectricben I agree with you you should not be trying to discover where the water is coming from on a car you have had for 5 days bloody Ridiculous take the bloody thing back I would right away.
The two small round bungs you took out they I think are meant to be there I checked on my face lifted 5 this morning and they are in there just one drain hole right in the middle, took off the the small access flaps on both side no sign of any water.
Les

Are they the seller of the car?
I'd be tempted to park my car right outside their showroom with a big sign in the window inviting them to improve their customer service!

The OP lives in Scotland 2 hours from the nearest dealer and bought the car down south. (post #6)

 

[Les burrows]

The OP lives in Scotland 2 hours from the nearest dealer and bought the car down south. (post #6)

Wouldn’t stop me with a 5 day old car it would be straight back regardless of where it was from I can tell you. What’s 2 hours they when they have told him June for heavens sake that’s 3 months away and nice dry weather we hope sorry Gomev needs looking in to now the little rubber bungs he as pulled out at #12 have nothing to do with it they are in mine and my friends same car but no leaks as I have said before this is a light fitting on the hatch or the rear wiper that’s the problem odds on.
Les

 

[maskull]

Who knows what damage can be done to the car in three months ? Surely he's within his rights to reject the car outright ? I certainly would if I was told I had to wait 3 months

 

[aled]

You could always "notice" the rear lights going off after heavy rain meaning you would need the car recovered to the dealer since you can't drive without rear lights.

 

[ElectricBenSolar]

I agree with alb above, and enlectricben I agree with you you should not be trying to discover where the water is coming from on a car you have had for 5 days bloody Ridiculous take the bloody thing back I would right away.
The two small round bungs you took out they I think are meant to be there I checked on my face lifted 5 this morning and they are in there just one drain hole right in the middle, took off the the small access flaps on both side no sign of any water.
Les

Well that is interesting... So you've not had any issues with water and they have been there! Hmm, sounds like something is definitely amiss... Thanks for letting me know.

 

[Gomev]

Wouldn’t stop me with a 5 day old car it would be straight back regardless of where it was from I can tell you. What’s 2 hours they when they have told him June for heavens sake that’s 3 months away and nice dry weather we hope sorry Gomev needs looking in to now the little rubber bungs he as pulled out at #12 have nothing to do with it they are in mine and my friends same car but no leaks as I have said before this is a light fitting on the hatch or the rear wiper that’s the problem odds on.
Les

I agree Les it needs sorting, I was merely pointing out his dilemma.
I'm not sure if the condition could be called dangerous or making the car unusable ? The nearest dealer is just a dealer that doesn't know him from Adam, and if they are booked up then they are booked up even if it is warranty work. The dealer to me with the responsibility, is the supplier/retailer he bought it from, but they are down south (wherever that may be).

 

[ElectricBenSolar]

Yeh, dealer is south east of England.

MG dealership where I bought it have now said take it to a local garage to look at but the local garages have refused as it is basically a new car and both have said they won't touch it as it is under warranty and should be taken to an MG dealer or garage ? won't even look at it!

Turning into a bit of a pain I have to say. It would be quicker to learn how to do it myself than try and sort it through a garage it seems.

Someone mentioned to do a test with a hosepipe, think I will give this a try, at least to fault find and go from there. Either that or it will be a day off work and a long round trip to nearest MG garage at MG's expense...

 

[DewiSant]

I wouldn't even attempt anything myself when it's under warranty, just get it back to an MG dealer and tell them you want it sorted.

 

[Fokmg]

I just wondered does your rear wiper wash work?
With the very cold weather there have been several instance of the pipes being pushed off by freezing water/cleaner.
Is water coming from the rear washer?
Mine failed recently and provided a very good foot shower in the car!
Just a thought?

 

[maskull]

FYI . Here are the rules on rejection as far as I can see :-
"
If your new or used car has a significant fault that was present when you bought it (as opposed to developing afterwards), you can reject the car within the first 30 days and get a full refund.

You do not have to accept a repair or replacement vehicle (although you can if you want to).

If you have part-exchanged your previous car on the new one, you will not get it back. Instead, you will be entitled to the full invoice price of the car (including road tax, VAT, etc).

You are entitled to a full refund by the same method in which you paid for the car. The dealer cannot charge for usage, wear and tear, collection of the vehicle or anything else.

It is the dealer’s obligation to collect the vehicle, unless your sales contract includes a clause obliging you to return the car. You only have to make sure the car is available to collect.

Be reasonable about this and work with the dealer if you want to get your money back with minimal fuss. Make their lives difficult and you can be sure they will return the favour…"
Maybe if you took a short video showing the problem and sent it to the dealer and they accepted it the could arrange a refund and collect and maybe deliver a replacement ?
If they are prepared to do so it would save a days travelling

 

[ElectricBenSolar]

I just wondered does your rear wiper wash work?
With the very cold weather there have been several instance of the pipes being pushed off by freezing water/cleaner.
Is water coming from the rear washer?
Mine failed recently and provided a very good foot shower in the car!
Just a thought?

Seems to work ok, and the liquid seems clear and not soapy, so seems more like rain than washing liquid.

FYI . Here are the rules on rejection as far as I can see :-
"
If your new or used car has a significant fault that was present when you bought it (as opposed to developing afterwards), you can reject the car within the first 30 days and get a full refund.

You do not have to accept a repair or replacement vehicle (although you can if you want to).

If you have part-exchanged your previous car on the new one, you will not get it back. Instead, you will be entitled to the full invoice price of the car (including road tax, VAT, etc).

You are entitled to a full refund by the same method in which you paid for the car. The dealer cannot charge for usage, wear and tear, collection of the vehicle or anything else.

It is the dealer’s obligation to collect the vehicle, unless your sales contract includes a clause obliging you to return the car. You only have to make sure the car is available to collect.

Be reasonable about this and work with the dealer if you want to get your money back with minimal fuss. Make their lives difficult and you can be sure they will return the favour…"
Maybe if you took a short video showing the problem and sent it to the dealer and they accepted it the could arrange a refund and collect and maybe deliver a replacement ?
If they are prepared to do so it would save a days travelling

Interesting, thank for that, Ideally I'd like to keep the car, but I don't want the fault casing issues down the line, I just want it fixed. Seems too much to ask with garages and dealers apparently.

I have checked with a hosepipe, water didn't come out the drain holes (plugs removed) but it did start to pool inside the door. It seems the water is indeed coming in from the lights area (I think).

 

[maskull]

Interesting, thank for that, Ideally I'd like to keep the car, but I don't want the fault casing issues down the line, I just want it fixed. Seems too much to ask with garages and dealers apparently.

I understand that you want to keep the car , but with that much water ingress who knows what damage has been done ? . Clearing the cause of the leak may not reduce the possibility of long term damage . I know this from my experience of long term damage to electronics due to water ingress .
I would tend to reject the car and have a replacement....not a repair