It seems like there's a common theme here! Unfortunately I'm still without my car and no nearer to a resolution. The replacement unit arrived, fitted and failed. I sent a letter to Santander to explain the situation and that under the Consumer act, I wanted to reject the car. I also emailed mg customer services to inform them and complained that I have not had any update in 2 weeks. I found out today, after visiting the dealer, that a second new unit had arrived, fitted and failed... This was last thursday!!
The guy at the dealership is only saying what we want to hear, he mentioned 2 weeks ago that MG are insisting that they try again, but Gillanders, out of good faith, would try to obtain a replacement car. He stressed that it would be between Gillanders and myself and nothing to do with MG.
I contacted the general manager, he more or less said the law is in their side and I'm not entitled to refund or replacement as it's classed as 'one fault', despite having tried 3 times to fix it. Then he said that guy in peterhead branch was wrong to tell me that they would get a replacement car. I'm so mad with continually being fobbed off.
Its appalling the way both MG and the dealership have handled this.