Hi MadBaz. I did that very same thing. It too was Bristol. They said the same thing. And while I was waiting to be answered the phone music/advert was pushing MG service, but there isn't one. Wasn't very happy with Bristol attitude so I'm glad Weston super mare are opening a Drive MG soon, and even when that is to be Bristol couldn't say. And also was going to make me go on a 40 mile round trip to show me how to make the front parking sensor chime, which I found out hasn't got a chime. Oh well, hopefully things can only get better.......