iSmart cannot bind to MG4: merged threads

[Zulu4]

[ Moderator: This is an issue that is frequently posted about. Please use this thread for all iSmart binding issues for the MG4.

Please at least skim this thread before posting a new question.

Feel free to suggest other threads to merge here, or a best post that summarises the available options to highlight here. ]

When trying to scan bar code of MG4 vehicle on MG App keep getting This service is not available at the moment please try later .Any ideas?

 

[WonkoTheSaneUK]

The QR code you have is just for downloading the app you already got.
Switch the screen to "light" mode.
There's a second QR code that only shows then.
Use that one to register.

 

[halogen]

This is light mode. This qr code I can't scan to login...

 

[ahmedpharma2006]

I picked up my Trophy on Monday and could not bind the car on the ismart app but I have found the resolution. I think the process is slightly different on the trophy compared to the SE.
Once you have scanned the first large bar code your details should upload to the car following this when you try to bind a screen appears that has a 3 step process to bind. At this point a smaller QR code appears next to step one and nothing appears next to step 3 along with an error message.
To bind the car you have to go into the display settings on the infotainment and change the display from auto to light mode.
If you try the process again the small qr code will appear as if by magic next to step 3 and you can bind the car. You can then set the display back to auto as normal.
I know this sounds weird but it worked for me and I had been doing factory resets and everything else I could think of.
The resolution was provided by my local dealer.

Worked thank you very much, my dealer haven’t had a clue

 

[Tosh]

I picked up my Trophy on Monday and could not bind the car on the ismart app but I have found the resolution. I think the process is slightly different on the trophy compared to the SE.
Once you have scanned the first large bar code your details should upload to the car following this when you try to bind a screen appears that has a 3 step process to bind. At this point a smaller QR code appears next to step one and nothing appears next to step 3 along with an error message.
To bind the car you have to go into the display settings on the infotainment and change the display from auto to light mode.
If you try the process again the small qr code will appear as if by magic next to step 3 and you can bind the car. You can then set the display back to auto as normal.
I know this sounds weird but it worked for me and I had been doing factory resets and everything else I could think of.
The resolution was provided by my local dealer.

i have tried your resolution unfortunately with no luck, my situation is I have updated the app yesterday all the settings disappeared from the app, I have changed the email address and password but the mobile number is registered to the app, All works until you try to bind the phone to the car, I have to chose the change the account on the car otherwise I have no barcode to bind with, then it scans with a message , successful then the phone switches back to bind with the car again, totally frustrated by the whole process and a wasted morning, come on MG admit there is a problem with the App.

 

[Dazman]

i have tried your resolution unfortunately with no luck, my situation is I have updated the app yesterday all the settings disappeared from the app, I have changed the email address and password but the mobile number is registered to the app, All works until you try to bind the phone to the car, I have to chose the change the account on the car otherwise I have no barcode to bind with, then it scans with a message , successful then the phone switches back to bind with the car again, totally frustrated by the whole process and a wasted morning, come on MG admit there is a problem with the App.

Hi Tosh, the solution I put on this thread is for the old app. I have the same problem as you, I cant get my car to bind to the new app at all. The thread for the new app has already hit 15 pages so hopefully there will be a solution soon.

 

[Tosh]

I have emailed MG hopefully will advise on what to do , to be honest the standard of the App is very poor and definitely not user friendly, let’s hope MG are aware of the issues and will resolve soonest

 

[Deadly Doug]

Hi Tosh, the solution I put on this thread is for the old app. I have the same problem as you, I cant get my car to bind to the new app at all. The thread for the new app has already hit 15 pages so hopefully there will be a solution soon.

Same issue clearly a problem with this updated app come on MG sort it!!!!!

 

[WonkoTheSaneUK]

i have tried your resolution unfortunately with no luck, my situation is I have updated the app yesterday all the settings disappeared from the app, I have changed the email address and password but the mobile number is registered to the app, All works until you try to bind the phone to the car, I have to chose the change the account on the car otherwise I have no barcode to bind with, then it scans with a message , successful then the phone switches back to bind with the car again, totally frustrated by the whole process and a wasted morning, come on MG admit there is a problem with the App.

Hi Tosh, the solution I put on this thread is for the old app. I have the same problem as you, I cant get my car to bind to the new app at all. The thread for the new app has already hit 15 pages so hopefully there will be a solution soon.

I have emailed MG hopefully will advise on what to do , to be honest the standard of the App is very poor and definitely not user friendly, let’s hope MG are aware of the issues and will resolve soonest

Same issue clearly a problem with this updated app come on MG sort it!!!!!

Your cars are already bound to your MG accounts, not your phones. There is no need to re-bind!

Simply use your existing login details (Don't forget to remove the first 0 from your phone number if that's how you created the account).
If you used "special" characters in your password, use the "forgot password?" link, as the new app doesn't accept those anymore.

 

[Tosh]

I posted a reply from MG regarding this app failure unfortunately blaming a third party contractor and to be honest it’s not a priority to MG to fix, I will chase them next week for an update. I think we all share the same issues with this app and hopefully the more MG owners that chase this App failure with MG services the better

 

[siteguru]

App is working perfectly fine here. ?‍

 

[Martinonline]

It seems to me that there really are issues with the app. However, the immediate and rapid actions of some just confuse the issue. That is: if it doesn't work, reload the app, rebind the car, randomly try things, blame the app, don't look for solutions on the web/forum, don't follow a set procedure. The lack of accepting the T&C's because the phone does not show them in the phone's display is classic. And the issues depend on whether this is a new car or after the app has been updated.

Today my app refused to connect to the car so I could not check its charging status. Was I worried, no; I could try again. It took 6 hours before the connection was made but I could see the charging lights or I could have used the car's display.

There is lots of advice so I will not repeat but what I have not seen is the question about an alternative login. Do some of the problems arise because a login exists for another device and that stops a login through an updated up?

Finally, I do have a problem with the app relating to failure to set the charging level. It may be my stubby fingers but we shall see but I will not do anything immediately.

 

[siteguru]

I can login to my app with either my email address or my mobile number. However I first created the account using my email address ... after the app updated I had to first use the email address to login and all was OK. Thereafter I can now login using either method. When I first tried to use my phone login (after the app updated) it didn't work.

That's why I sound like a broken record telling people to login to the app using the FIRST details they used when creating the account - if the app is asking/offering them to bind to a car then they've logged in using the wrong details; simple as that.

 

[Rick2454]

Since the upgrade of the iSmart app before Christmas, I have been unable to Bind my MG ZS EV. I have deleted and reloaded the app, Switched my iPhone off and restarted all to no avail.... Any ideas would be gratefully received....

 

[Brettus]

IIRC you don’t need to rebind, it’s still bound. you just need to re-log in. Reset password if necessary.

 

[Grriff]

There's plenty of advice on the iSmart thread. You must enter the phone number (no 0) or email that was used to set up that account and tick the T&C box under the login button.

 

[Rick2454]

IIRC you don’t need to rebind, it’s still bound. you just need to re-log in. Reset password if necessary.

Thanks, Tried that already..... had no effect, still asking to bind vehicle.

There's plenty of advice on the iSmart thread. You must enter the phone number (no 0) or email that was used to set up that account and tick the T&C box under the login button.

tried logging on using my phone number rather than email address, tried +44 and 0 but a message comes up saying 'the mobile is not register, please register on your phone'
I can't see where to do this... any ideas?

 

[WonkoTheSaneUK]

tried logging on using my phone number rather than email address, tried +44 and 0 but a message comes up saying 'the mobile is not register, please register on your phone'
I can't see where to do this... any ideas?

You need to not enter the first 0 of your phone number.
eg:- If your number is 07123 456789, you enter it as 7123 456789

 

[DBedford]

You must use the email address or phone number you used when you first bound the app to the car.

 

[Rick2454]

You need to not enter the first 0 of your phone number.
eg:- If your number is 07123 456789, you enter it as 7123 456789

Tried that, it say the mobile number is registered.....

You must use the email address or phone number you used when you first bound the app to the car.

Doing that... not working

deleted the account, deleted the App - reloaded the App and re registered... it's worked and I'm now back on line.
Thank you all for your advice, much appreciated.

 

[Grriff]

@Rick2454 How did you delete the account without being able to login to it?