iSmart 2.x merged; please use for all iSmart 2.x issues

[BrianUP]

Hi. Last week I took delivery of my new 2nd Gen ZS EV Long Range (with panoramic roof!) and since then I’ve had no end of problems trying to register my phone number or email address on iSmart. And then when I did manage to register it, I couldn’t get the app on my phone to bind with the vehicle. I eventually solved the problem and I’m recording here what I did for anyone who comes after me and who encounters similar problems. This may just be the solution you need!

My Android phone - a Samsung Galaxy S20 5G – seemed to be the root of the problem. I just could not get the iSmart app to recognise either the phone number or my email address in order to unlock the Register button. I then loaded iSmart onto my Android tablet – a Samsung Galaxy Tab S7 FE – and tried registering that way and…BINGO!

I was then able to login to iSmart on my phone but when I attempted to Bind the account to the vehicle using the QR code I got repeated failures and the dreaded “try again later” message. So, instead of using my phone I reverted to my trusty tablet inside the car on my driveway where I get a good Wi-Fi signal and again…BINGO!

With the vehicle and account bound together then iSmart on my phone can now “see” the vehicle and I can use all of the app’s functionality on either the tablet or the phone.

As I say, the phone seemed to be the root of the problem. Why? Who knows – but by now I don’t really care.

 

[Nicko]

Moral of the story is Change your phone

 

[apzs]

Is the iSmart app working for anyone today? I have not had it connect to the car since mid day today. I'm on the latest version, it worked till late morning and ever since hasn't worked.

 

[Andrew Sinclair]

Mine is working, v2.0.4 iOS 17.2.1

 

[DB Go Rex]

Is the iSmart app working for anyone today? I have not had it connect to the car since mid day today. I'm on the latest version, it worked till late morning and ever since hasn't worked.

Unlock/lock the car it wake it up and restart the app.

 

[Lovemyev]

Mine is working, v2.0.4 iOS 17.2.1

Same ? !.

 

[Muffin]

A real pain this morning frost on windscreen . That’s good use the app from my iPhone to defrost the front windscreen
Again try again later it’s about time Mg sorted it out
Has anyone else had the same trouble or is the app so bad that it can’t be fixed

 

[Mgzs2022nic]

App is working fine for me on iPhone

 

[Lovemyev]

App is working fine for me on iPhone

Same here - working fine !.

 

[Mgzs2022nic]

Have you updated your phone ?

 

[Coulomb]

4 more posts merged.

 

[Gadget Geek]

A real pain this morning frost on windscreen . That’s good use the app from my iPhone to defrost the front windscreen
Again try again later it’s about time Mg sorted it out
Has anyone else had the same trouble or is the app so bad that it can’t be fixed

Mine did the same thing, so I ran the scan which checked everything. When I tried again it started to defrost.

 

[Jimny]

I tried the defrost function yesterday and ut worked! So hopefully fixed I'm version 2.0.2

 

[Notty]

I have bound my MG ZS EV to the iSmart app and it works as expected when on Wi-Fi but refuses to work when on the phone signal. I have both my email and phone number on the app and it worked on V1 but has not worked since upgrading to V2.
This is not handy when trying to use the warm up feature while in a car park or away from home.
Is anybody else having this issue and if so has anybody found a resolution???
Not a happy bunny at the moment.

 

[Robf]

Oooh, out of the blue mine now lists some local EV stations... Instead of shanghi... its the first time its done that.

 

[Eclectic]

Oooh, out of the blue mine now lists some local EV stations... Instead of shanghi... its the first time its done that.

I’ve just checked mine, and yes, EV stations are being shown! The app is gradually becoming more useful ?

 

[RCornwell]

My issue is now resolved: I bought a new phone. Its predecessor was running Android 8 which Google Play says is the minimum. The new phone is running Android 14. I suspect that the latest update needs a more recent version of Android than number 8.

 

[salty]

Installed the ismart app, no problem. But won't work just a Black screen. Any ideas please. ?

 

[mykg]

I went through an update of the iSMART app on 19th December 2023. After the update the app informed me that it was unbound to the car. I uninstalled the app and re-installed at that time, but no luck. I think at the time there was an MG EV Forum podcast which explained there had been some issues with updates and disastrous consequences. I basically gave up with the app.
I have just tried to use the iSMART app again and logged in and it prompts me "To bind". If I select this option it is then wanting to scan a QR code.
I would be grateful if someone could advise me what to do to resolve this and get the iSMART app to function correctly with my MG ZS EV.
Thanks, Mike

 

[Grriff]

Are you using the mobile number (no zero) or email address that was originally used to set up the account? This seems to be the source of many problems.