Lovemyev
Distinguished Member
- Joined
- Jan 23, 2021
- Messages
- 8,132
- Reaction score
- 8,920
- Points
- 2,671
- Location
- N.Wales ZS EV ( Gen 2 ).
Another remote fix at a distance !.
At least you have EV, my dealer gives me a petrol MG ZS.So just had an update after the second try to fix it. Been waiting four weeks for a fix and its not going that well. They came to the decision to replace the CCU or some other part but there are none available so they waited to get a new car delivered to make it a donor car. Yes you heard right.... They are going to use a brand new car to fix mine. It arrived this week and here is the next BUT. They have to have the donor car and our car on the ramps at the same time so China can dial into both at the same time. Its a full day job to swap the parts so it is now getting very very frustrating.
Conversations are going to be had over the time and me paying for a Trophy and having to drive a SE SR.
?I was going to buy an MG5 to replace my car but thats never going to happen after this bad flakey attitude of how to fix a new car. Buying a Mustang Mach e or megane e instead I think. Could not have another MG after this.
That's my experience of Cars2, sales underwhelming but servicing spot onNo word from the dealer so had to get MG finance involved. See what happens with it now. They have said they will take over communication with the dealer. Been totally ignored by the sales manager now so had to go down this line. Service department have been fantastic but sales have been another story.
Watch this space as they say. If we get a chance we will get car swapped or out of contract.
I'd rather have good service department. Sales only sell you the car , it's the aftersales that counts.That's my experience of Cars2, sales underwhelming but servicing spot on
Yes and no, the dealer registered my car to the wrong address and then refused to help, fortunately I'd managed to find out the address and had to travel there to "recover" the v5 after neither the dealer nor DVLA would help.I'd rather have good service department. Sales only sell you the car , it's the aftersales that counts.
Yes both the sales and service experience matter but you don't have to get them at the same dealership.Yes and no, the dealer registered my car to the wrong address and then refused to help, fortunately I'd managed to find out the address and had to travel there to "recover" the v5 after neither the dealer nor DVLA would help.
Then my trade in car got a speeding ticket in the post and a car tax payment reminder after I'd part ex'd the car they'd not processed it and just sold it on, so had to send DVLA and police all the evidence of the car sale etc, and email correspondence about the part ex to not be liable.
That’s shocking service or should that be non service from your dealer, Ayoull. You shouldn’t have to be doing all the legwork when it was clearly their job.Yes and no, the dealer registered my car to the wrong address and then refused to help, fortunately I'd managed to find out the address and had to travel there to "recover" the v5 after neither the dealer nor DVLA would help.
Then my trade in car got a speeding ticket in the post and a car tax payment reminder after I'd part ex'd the car they'd not processed it and just sold it on, so had to send DVLA and police all the evidence of the car sale etc, and email correspondence about the part ex to not be liable.
The response from the DVLA was more shocking that I needed to complete a lost V5 form and pay £65 and they might send one to me, because my name matched the current v5, said good job my surname isn't Smith else most people would be able to apply for a new one then.That’s shocking service or should that be non service from your dealer, Ayoull. You shouldn’t have to be doing all the legwork when it was clearly their job.
What complete PITA that was !,Yes and no, the dealer registered my car to the wrong address and then refused to help, fortunately I'd managed to find out the address and had to travel there to "recover" the v5 after neither the dealer nor DVLA would help.
Then my trade in car got a speeding ticket in the post and a car tax payment reminder after I'd part ex'd the car they'd not processed it and just sold it on, so had to send DVLA and police all the evidence of the car sale etc, and email correspondence about the part ex to not be liable.
Whoever managed that c##k up wants sacking. Absolute imbecile.Yes and no, the dealer registered my car to the wrong address and then refused to help, fortunately I'd managed to find out the address and had to travel there to "recover" the v5 after neither the dealer nor DVLA would help.
Then my trade in car got a speeding ticket in the post and a car tax payment reminder after I'd part ex'd the car they'd not processed it and just sold it on, so had to send DVLA and police all the evidence of the car sale etc, and email correspondence about the part ex to not be liable.
Somehow I feel you were never intended to have this car in the first place @Goldie007 ???.Nothing surprises me with this dealer. The branch where I bought it from in December still have not contacted me about the issues reported to them. Utter shower of ....