MG4 Water ingress - soggy headliner

[KevW]

"the Service Manager had attempted to get a replacement windscreen ordered in from MG, last week, but they apparently wouldn't provide one 'preemptively', only if it was needed"

That in a nutshell sums up MG UK and that is why it's destined to remain a budget brand.

Service manager at the garage trying to do the sensible right thing and get a new windscreen in, just in case required.
MG, like the breather mod refusing unless it's actually required. Would probably want photos to prove the window wasn't usable/damage.
The decent garages are so up against it, fortunately they were able to reuse it.

MG are not unusual in this approach, it's how all automotive warranty claims are dealt with, it stops (supposedly) misdiagnosis and supply of parts that won't get used or will get damaged before they are used, and keeps the parts department stock values down. The issue is with supply times, we're all so used to getting everything next day, and again MG are not the only brand suffering. 10 weeks is a shocker though...

 

[Deleted member 10041]

MG won't even supply a bodge fix bit of rubber pipe and a bracket without photographic evidence, despite it being a fault in just about every country it's sold in.
The after sales service is for the most part terrible, this forum is full of examples.

 

[KevW]

MG won't even supply a bodge fix bit of rubber pipe and a bracket without photographic evidence, despite it being a fault in just about every country it's sold in.
The after sales service is for the most part terrible, this forum is full of examples.

That's not how automotive works. Can you imagine letting a dealership 'bodge' a repair only for it to fail. Then try convince the OEM that they should pay for the retrospective repair. The only issue is supply times which definitely needs improving.

 

[Deleted member 10041]

That's how MG have done it they are now on take 2 with the breather mod (the bodge fix) the issue is that all the replacement parts are being shipped from China and were not held as stock in the UK initially.
Supply times had nothing to do with this windscreen repair it just took 10 weeks to get it sorted.
Maverick has waited weeks for his fix, waiting without his car.
Bowfer was similar, weeks without his car.
Goldie has been about 7 weeks without his car, trying to get it repaired.

As I said the forum is littered with examples of poor aftersales service. MG are letting a lot of dealer's down that are trying their best.

MGs aftersales is not a standard industry approach