VIBRATION ISSUE - hot off the press!

jamherber said:
You are of course welcome to your opinion but please don't cast aspersions on my experience and rubbish my own opinion without any knowledge of my own experience - I do find this quite insulting and certainly wouldn't reciprocate in doing the same to you, or any other forum member, to be frank.
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I didn't rubbish your experience or opinion - I accurately stated that you cannot know, you can only speculate. You did call my opinion "naive" which could be interpreted as insulting too. But let's not go further down that road - it is so unproductive.

Neither of us know the truth of the engineering practices at SAIC. You can speculate and I and others can speculate. That is all.
jamherber said:
If you honestly believe any automotive manufacturer would potentially waste money developing and releasing a kit to fix a problem that was ineffective, rather than canning it at the testing stage, then that's your prerogative.
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The point is I don't know the details at SAIC and nor do you. Perhaps they thought they'd fixed it but it then showed up in further tests (or actually applying in customer installations) as a failed fix.

This isn't that unusual, lab testing doesn't necessarily replicate in the real world - there have been numerous previous examples with the MG4, e.g. the oil leak, where it took SAIC 3 efforts to find a fix and only with feedback from actual owners did they zero in on the problem.

Perhaps if you'd been running their engineering department, they'd have got that fix right first time. But nonetheless, they didn't.
jamherber said:
Also I should add, that if I turn out to be wrong (which I could well be) I will always put my hands up and admit that.
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Me too, although I really haven't claimed anything except that the letter from SAIC doesn't state that they have given up (which it doesn't) and seems to imply there may be a further fix coming (which there may).

Nowhere did I say that they were telling the truth.

JonnyG said:
Let's face it the whole SAIC / MG / MG UK setup is a shambles IMHO. There is no transparency on anything, and different countries seem to take different courses of action for the same fault. Dealerships seem to have their hands tied by MG UK and you can't get anyting fixed without at least two visits - one to have the issue looked at and another to have it fixed after MG UK or whoever's authorisation is given if your're lucky. That may involve months of waiting both to get a booking at your dealer and then a wait for the right part. All IMHO but I won't be buying another MG for this reason.

As a comparison : Audi UK replaced the brake discs and calipers on all Audi RS3 models around 2013 free of charge for those who had reported squealing brakes. They were completely open about the issue, acknowledged it and kept everyone informed of progress and likely dates for a fitting. It was not a safety issue, just a "characteristic" of the brakes
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Yes, I fully agree and I've been loudly saying this based on my own poor experience of MG communication, reliability and service. I still love the car but it is a tainted love with all the issues and being made to feel like every corner is cut.
 
tsedge said:
I didn't rubbish your experience or opinion - I accurately stated that you cannot know, you can only speculate. You did call my opinion "naive" which could be interpreted as insulting too. But let's not go further down that road - it is so unproductive.

Neither of us know the truth of the engineering practices at SAIC. You can speculate and I and others can speculate. That is all.

The point is I don't know the details at SAIC and nor do you. Perhaps they thought they'd fixed it but it then showed up in further tests (or actually applying in customer installations) as a failed fix.

This isn't that unusual, lab testing doesn't necessarily replicate in the real world - there have been numerous previous examples with the MG4, e.g. the oil leak, where it took SAIC 3 efforts to find a fix and only with feedback from actual owners did they zero in on the problem.

Perhaps if you'd been running their engineering department, they'd have got that fix right first time. But nonetheless, they didn't.

Me too, although I really haven't claimed anything except that the letter from SAIC doesn't state that they have given up (which it doesn't) and seems to imply there may be a further fix coming (which there may).

Nowhere did I say that they were telling the truth.
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Stating that my personal experience isn't relevant when you have no idea what that experience is, in my opinion is insulting but happy to accept that's not the way you see it.

As you say, we have no true idea - perhaps SAIC can afford to waste time and resources, perhaps indeed they didn't do enough testing. Perhaps they are lying to their customers to save money. I guess we'll never know for sure.

Time will tell if they are actually working on a new fix for the vibrations, or just paying lip service to appease disappointed customers.
 
jamherber said:
Stating that my personal experience isn't relevant when you have no idea what that experience is, in my opinion is insulting but happy to accept that's not the way you see it.
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In the question "Are SAIC sincere?", your experience cannot be relevant unless it was at SAIC. You cannot credibly claim that you have experienced all engineering cultures and you know what all manufacturers do. That's the point, it wasn't a reasonable claim, even if you have spent your lifetime in car engineering.

I meant no personal comment on you.
jamherber said:
As you say, we have no true idea - perhaps SAIC can afford to waste time and resources, perhaps indeed they didn't do enough testing. Perhaps they are lying to their customers to save money. I guess we'll never know for sure.

Time will tell if they are actually working on a new fix for the vibrations, or just paying lip service to appease disappointed customers.
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Agreed.
 
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Smudger558 said:
Only the best for my martin
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Freeagain21 said:
Congratulations! Valet parking .... how posh are you! ?
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Unless it's those dodgy Airport wanky firms who use your car as a Taxi, park it anywhere except where it is meant to be, damage it and cover it in filth.
Must be true I've seen it on Watchdog! ?

P.S. Not sure I can say 'wanky'?
 
Enjoy mate. I ordered grey and then the mrs wanted orange I asked but it would cost more money and delay delivery so sticked with grey and we are happy. Regarding alphabet the car arrived on a Thursday night about 8pm didn't have a proper chance to check it over next day I found scratches on rear quarter black panels sent me an email to get repaired myself. I phoned them I wasn't having any of that shit .they collected car gave me courtesy car and returned it in 3 days so you should be OK
 
Chrisdriving said:
Team Tango.
There is never a right time to pull the trigger. Probably find cheaper deals at year end.
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Agreed. It's no use, waiting and waiting and waiting, hoping for a better deal. If you want it, get it. And start enjoying it, which you definitely will. And if in a week, month,
Year, it's cheaper than you paid, so be it.
I for one won't be losing any sleep, over it.
??
 
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JonnyG said:
Let's face it the whole SAIC / MG / MG UK setup is a shambles IMHO. There is no transparency on anything, and different countries seem to take different courses of action for the same fault. Dealerships seem to have their hands tied by MG UK and you can't get anyting fixed without at least two visits - one to have the issue looked at and another to have it fixed after MG UK or whoever's authorisation is given if your're lucky. That may involve months of waiting both to get a booking at your dealer and then a wait for the right part. All IMHO but I won't be buying another MG for this reason.

As a comparison : Audi UK replaced the brake discs and calipers on all Audi RS3 models around 2013 free of charge for those who had reported squealing brakes. They were completely open about the issue, acknowledged it and kept everyone informed of progress and likely dates for a fitting. It was not a safety issue, just a "characteristic" of the brakes
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Done a lot of reading on this forum, can't remember exactly where I read it but the member who posted the reply from MG UK after he complained to them about a fault, after getting no joy from his dealer. The reply basically stated please deal with your dealer as all we do is sell them the car.

As you say a decent car, let down badly by the MG UK set-up. The reliability survey that has been posted today backs this up with over a third of the represented contributors complaining about after sales and delays etc

All cars can get faults but it is how they are dealt with that will bring customers back. Any issues will certainly curtail repeat business no matter how cheap it is.
 
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Monitoring this FB post:


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Freeagain21 said:
Monitoring this FB post:


View attachment 31535
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Yeah I'm waiting patiently at the moment to hear if anyone has had the 'stage 2' fix and whether it works - given that I've got it in writing from my dealer and MG that this fix is ineffective, it would be very satisfying (and useful for the legal case I guess), if it did actually work as would expose MG UK as blatantly lying.

I suspect it was withdrawn worldwide for this reason but time will tell.
 
LenEV2016 said:
Done a lot of reading on this forum, can't remember exactly where I read it but the member who posted the reply from MG UK after he complained to them about a fault, after getting no joy from his dealer. The reply basically stated please deal with your dealer as all we do is sell them the car.

As you say a decent car, let down badly by the MG UK set-up. The reliability survey that has been posted today backs this up with over a third of the represented contributors complaining about after sales and delays etc

All cars can get faults but it is how they are dealt with that will bring customers back. Any issues will certainly curtail repeat business no matter how cheap it is.
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That was me and my fruitless double encounter with Gary....

Dear Mr Bricktop

Thank you for contacting MG Motor UK Ltd.

I do believe, that there is some confusion regarding processes that are and need to be followed.

Firstly, some customers are reporting this as an annoyance. Therefore, any action that we take is being looked at case by case.

As far as I am aware some customers are reporting vibration at certain speeds, but it is not having detrimental effect on the car or causing breakdown. If there is anything that your local dealer can do, in conjunction with MG Motor UK Ltd. then I am sure that will take that action.

To be clear, Australia are their own distributor and we have no affiliation other than the badge and have no influence on any decision that they make. All that I can say is that any repair they are carrying out will not be an official opinion or process from the factory.

As with all things, when new models are launched, things happen that don’t show up in testing, but show up when with drivers in real life conditions. If a fault or problem is concerned, then engineers will test this, and provide a solution, and I may say, that because of our unique set up in the UK, usually much quicker than most OEM. I have worked with several brands and may take years to provide solutions to these things.

At the moment, everything is simply being looked at case by case and thank you for your continued patience.

Yours sincerely Gary Smart

Customer Service Coordinator

Aftersales

UK Mobile:
 
Similar to my response from Gary Smart .......... (2 months after buying the car) .... and five emails later !

The supplying dealer was also sent all my emails and they never replied until I finally got them to acknowledge my complaint, but never offered to look at it.
 
Bricktop X PWR said:
That was me and my fruitless double encounter with Gary....

Dear Mr Bricktop

Thank you for contacting MG Motor UK Ltd.

I do believe, that there is some confusion regarding processes that are and need to be followed.

Firstly, some customers are reporting this as an annoyance. Therefore, any action that we take is being looked at case by case.

As far as I am aware some customers are reporting vibration at certain speeds, but it is not having detrimental effect on the car or causing breakdown. If there is anything that your local dealer can do, in conjunction with MG Motor UK Ltd. then I am sure that will take that action.

To be clear, Australia are their own distributor and we have no affiliation other than the badge and have no influence on any decision that they make. All that I can say is that any repair they are carrying out will not be an official opinion or process from the factory.

As with all things, when new models are launched, things happen that don’t show up in testing, but show up when with drivers in real life conditions. If a fault or problem is concerned, then engineers will test this, and provide a solution, and I may say, that because of our unique set up in the UK, usually much quicker than most OEM. I have worked with several brands and may take years to provide solutions to these things.

At the moment, everything is simply being looked at case by case and thank you for your continued patience.

Yours sincerely Gary Smart

Customer Service Coordinator

Aftersales

UK Mobile:
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Quicker!!
2 years for the under tray and counting
A year for the oil leak
Over a year for the vibration and counting
Safety systems and software systems still a work in progress over two years and counting.

The trouble is some people believe the rubbish that comes from MG UK.
 

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