What have I done?

[321hibye]

Is orange colour available for the SE now?

sorry orange was the trophy lease deal as commented in the thread earlier
been offered se nav white standard rage for 18.5 k locally and 18 k further a field

Is orange colour available for the SE now?

not sure but was available in trophy leasing as mentioned above in the thread

 

[AdeMcG]

Cracking lease deal .........thats the cheapest personal lease there has been on the Trophy according to Leaseloco.

If you follow it through it's with Carparison ... available in Volcano Orange only though with a 4 week delivery.

View attachment 35304

Exactly this, I had gone through the Leaseloco process only to be informed that the listing was in error and there are only Volcano Orange units available at that price, so I declined.

To add a bit more "colour" to my opening post, I was looking at this deal as it was only £2000 deposit and 24 months at £250 per month, and in 2 years I would be looking to change.

Additional constraints of leasing (not so easy to exit in the case of change in personal circumstances) mean I preferred the PCP route, with the inbuilt ability to exit with no messing after 50% of total was paid down, with the key deciding factors being:

1. the low(ish) monthly payments
2. the relatively newness of the car (2023 and only 12,000 miles covered)
3. in the colour I preferred
4. the revised version
5. From a main dealer
6. plus available immediately (our ID3 went back yesterday)

All stacked up to make this offer quite the temptation.

 

[AdeMcG]

Well, several days on from my initial optimism, it would appear that simple questions such as:

1. What are the owner details (who is on the V5) from .GOV site, the last V5 transaction was Dec 2024 - from whom to whom?
2. Can you install all available updates + SC077 before I come to inspect & drive it
3. Can you confirm no under body tray bulge

These apparently simple requests and clarification points, seemed to have completely flummoxed this dealership, who appear to have only 2 sales people (one started Monday the other absent).

So although I had reserved the vehicle with £100 (on credit card) on Tuesday, it took several failed telephone calls to finally get to talk to someone (a glimmer of hope).. the new recruit was able to take a call on Wednesday, where I outlined the above points and followed up via email for completeness and reference.

I tried calling yesterday, no answer

I emailed first thing this morning, asking for update and what time I could call to discuss...no reply.

I again called the "contact centre" and was informed "they were all busy can they ring me back"...of course they can....Can Someone Just pick up the phone for gods sake !!! lol...OMG

It should not be this difficult......

 

[siteguru]

If pre-sales is this bad then maybe that's a warning sign about after-sales?

 

[AdeMcG]

If pre-sales is this bad then maybe that's a warning sign about after-sales?

I am 2 hours away from this dealer, so I won't be using them other than to supply the vehicle, but at this rate, I dare say I am in a mind to walk away as there is something not right here. They have even put the advert back up on Autotrader (although the link to their website does not link to the specific car, just their inventory).

So they must be thinking why is this guy asking so many weird questions and feel that they don't want to deal with me perhaps?
I don't know what is going on other than...there is a car I am interested in some 88 miles away from me in Lincoln, which I have reserved but comms are super difficult and that is before I even visit them, sign paperwork or ask for delivery

 

[slmorgan42]

Well, several days on from my initial optimism, it would appear that simple questions such as:

1. What are the owner details (who is on the V5) from .GOV site, the last V5 transaction was Dec 2024 - from whom to whom?
2. Can you install all available updates + SC077 before I come to inspect & drive it
3. Can you confirm no under body tray bulge

These apparently simple requests and clarification points, seemed to have completely flummoxed this dealership, who appear to have only 2 sales people (one started Monday the other absent).

So although I had reserved the vehicle with £100 (on credit card) on Tuesday, it took several failed telephone calls to finally get to talk to someone (a glimmer of hope).. the new recruit was able to take a call on Wednesday, where I outlined the above points and followed up via email for completeness and reference.

I tried calling yesterday, no answer

I emailed first thing this morning, asking for update and what time I could call to discuss...no reply.

I again called the "contact centre" and was informed "they were all busy can they ring me back"...of course they can....Can Someone Just pick up the phone for gods sake !!! lol...OMG

It should not be this difficult......

Ish that sucks

 

[GJMG4 North]

Well, several days on from my initial optimism, it would appear that simple questions such as:

1. What are the owner details (who is on the V5) from .GOV site, the last V5 transaction was Dec 2024 - from whom to whom?
2. Can you install all available updates + SC077 before I come to inspect & drive it
3. Can you confirm no under body tray bulge

These apparently simple requests and clarification points, seemed to have completely flummoxed this dealership, who appear to have only 2 sales people (one started Monday the other absent).

So although I had reserved the vehicle with £100 (on credit card) on Tuesday, it took several failed telephone calls to finally get to talk to someone (a glimmer of hope).. the new recruit was able to take a call on Wednesday, where I outlined the above points and followed up via email for completeness and reference.

I tried calling yesterday, no answer

I emailed first thing this morning, asking for update and what time I could call to discuss...no reply.

I again called the "contact centre" and was informed "they were all busy can they ring me back"...of course they can....Can Someone Just pick up the phone for gods sake !!! lol...OMG

It should not be this difficult......

(i) Previous owners - The dealership are not allowed to disclose the previous owners details, GDPR prevents them sharing protected information.
(ii) Updates. etc. - If the vehicle is not due a service the chances are they will not update the software, unless you make it a condition of the sale & which they have the right to refuse. This is not unreasonable, if the car functions as expected then they have no reason to spend more time/money on the car than they already have.
(iii) Either ask them to take a picture of the undertray, or, inspect that area yourself when you visit and make your own decision before completing the sale. I believe the issue was largely resolved for MY2023 vehicles.

There is still an issue in many businesses when it comes to recruiting & retaining staff, not sure why the post pandemic world can't get itself sorted, but for whatever reason, it can't. On top of that, March is a crazy month with the new reg appearing and many dealerships are flat out getting vehicles prep'd and ready for delivery which results in customer service levels dropping. We either relax and cut them some slack or move on, presumably the resrvation fee is refundable.

 

[pjmmk]

Odd isn't it. All dealers are moaning endlessly about being unable to sell cars. You'd think they'd be falling over themselves to talk to a potential buyer.

 

[AdeMcG]

(i) Previous owners - The dealership are not allowed to disclose the previous owners details, GDPR prevents them sharing protected information.
(ii) Updates. etc. - If the vehicle is not due a service the chances are they will not update the software, unless you make it a condition of the sale & which they have the right to refuse. This is not unreasonable, if the car functions as expected then they have no reason to spend more time/money on the car than they already have.
(iii) Either ask them to take a picture of the undertray, or, inspect that area yourself when you visit and make your own decision before completing the sale. I believe the issue was largely resolved for MY2023 vehicles.

There is still an issue in many businesses when it comes to recruiting & retaining staff, not sure why the post pandemic world can't get itself sorted, but for whatever reason, it can't. On top of that, March is a crazy month with the new reg appearing and many dealerships are flat out getting vehicles prep'd and ready for delivery which results in customer service levels dropping. We either relax and cut them some slack or move on, presumably the resrvation fee is refundable.

(i) I am not asking for the home address and personal details of the previous owner, merely what the situation is as to the disclosure that it was a MG head office, "a Longbridge car", but that changed Dec 2024, if it was an MG HQ car who is the owner now following that V5 entry Dec 2024, would I be owner number 3 on an 18 month old car....see how it becomes important.

(ii) Updates, seeing as I have politely outlined that the main thing that put me off the vehicle in the past was the overly keen Lane Kill Assist with its death force.. and requested that the dealer correct this by installing " All available updates" It should ideally leave the dealership having been inspected, prepared & updated ready for sale (including maybe being fully up to date with critical updates?) is this too much of an ask? If so then I'm afraid this brand is not for me.

(iii) I have indeed asked for a picture of the under tray to confirm absence of bulge before I travel two hours and inspect it,....to prevent the situation where I travel, inspect which reveals it has it and request it be remedied before I sign for the sale agreement. I am 2 hours away from the dealership, I don't want to go back there unnecessarily and would prefer the car to be the best version of itself as I inspect and sign for it.

Finally, I am aligned with the recruitment challenges, which is why on the Saturday when I first phoned, I gave them slack, as I fully understood perhaps one of their busiest periods was that day (plate change day), The Sales person said he would follow up Sunday ( a day on which it later transpires that the dealership are actually closed on ).

So to sum up, almost a whole week has past and thus far they have failed to get basic details and clarification on only a select few points to me....It doesn't seem too outrageous of an ask on my part...if it is considered to be over the top, then one only need remind themselves of the recent history and problems owners encountered with this model and were at pains to have them firstly, Recognised by MG then Rectified by an overly apathetic dealer network.

I think I have typed myself to a position of forgetting the whole thing ......

 

[MattyS]

(i) I am not asking for the home address and personal details of the previous owner, merely what the situation is as to the disclosure that it was a MG head office, "a Longbridge car", but that changed Dec 2024, if it was an MG HQ car who is the owner now following that V5 entry Dec 2024, would I be owner number 3 on an 18 month old car....see how it becomes important.

(ii) Updates, seeing as I have politely outlined that the main thing that put me off the vehicle in the past was the overly keen Lane Kill Assist with its death force.. and requested that the dealer correct this by installing " All available updates" It should ideally leave the dealership having been inspected, prepared & updated ready for sale (including maybe being fully up to date with critical updates?) is this too much of an ask? If so then I'm afraid this brand is not for me.

(iii) I have indeed asked for a picture of the under tray to confirm absence of bulge before I travel two hours and inspect it,....to prevent the situation where I travel, inspect which reveals it has it and request it be remedied before I sign for the sale agreement. I am 2 hours away from the dealership, I don't want to go back there unnecessarily and would prefer the car to be the best version of itself as I inspect and sign for it.

Finally, I am aligned with the recruitment challenges, which is why on the Saturday when I first phoned, I gave them slack, as I fully understood perhaps one of their busiest periods was that day (plate change day), The Sales person said he would follow up Sunday ( a day on which it later transpires that the dealership are actually closed on ).

So to sum up, almost a whole week has past and thus far they have failed to get basic details and clarification on only a select few points to me....It doesn't seem too outrageous of an ask on my part...if it is considered to be over the top, then one only need remind themselves of the recent history and problems owners encountered with this model and were at pains to have them firstly, Recognised by MG then Rectified by an overly apathetic dealer network.

I think I have typed myself to a position of forgetting the whole thing ......

I feel your pain. It's almost been a week since I asked my local dealer to fix the bulge and they said it was not a fault pretty much.

I'm now waiting to see if MG UK are willing to get involved.

 

[adamalle]

I feel your pain. It's almost been a week since I asked my local dealer to fix the bulge and they said it was not a fault pretty much.

I'm now waiting to see if MG UK are willing to get involved.

Post in thread 'MG4 Undertray dip/bulge'
MG4 Undertray dip/bulge

This may help you. Been lurking a while as I’ve ordered a Grey Trophy LR and came across this yesterday.

 

[AdeMcG]

Well, the final straw was yesterday, having been promised the day before (Friday) that the sales person (the experienced one, not the kid who started 4 days earlier) would telephone me Saturday morning and walk through each of my points raised, only for him to be a no show...I rang the dealership and cancelled my reserve.
The Sales person was still not "available" and I was instead channelled to the Finance manager, who whilst understanding and apologetic, could not provide the details I required, so end of the line.

I dare say this is not atypical of any particular motor sales experience that any one of us may have had or will have, and perhaps not remotely only down to them being an MG dealership, but in any event, not acceptable.

 

[GJMG4 North]

Well, the final straw was yesterday, having been promised the day before (Friday) that the sales person (the experienced one, not the kid who started 4 days earlier) would telephone me Saturday morning and walk through each of my points raised, only for him to be a no show...I rang the dealership and cancelled my reserve.
The Sales person was still not "available" and I was instead channelled to the Finance manager, who whilst understanding and apologetic, could not provide the details I required, so end of the line.

I dare say this is not atypical of any particular motor sales experience that any one of us may have had or will have, and perhaps not remotely only down to them being an MG dealership, but in any event, not acceptable.

You must have confidence in the dealer, on this occassion Sandicliffe haven't delivered the level of service you're entitled to expect, you are after all about to make a major purchase and they are 1 of a great many options you could have selected, it's time to move on and find a business with people that will meet your expectations.

Good luck with the search, Chorley Group get positive feedback and engage with the MG owners community, perhaps they might be worth a call to discuss your requirements & see if they can help, they are a lot closer to home as well. Had I not landed on the car in Peterborough they were at top of my list.