I thought I would try to get a definitive answer from MG.
This is the email exchange:
Hello.
I was wondering if you would be able to clarify MG's position of warranty repairs when it comes to software/firmware patches and fixes for the various control modules in the 2022 facelift version of the ZS EV Trophy Long Range?
I have recently tried to charge my car at a Tesla Supercharger which is open to all vehicles, and the car would not charge. I have researched MG user forums and found that this is an issue with some MG vehicles and that MG have provided a software fix for the issue. However, some owners have had the software applied under warranty, and some have been charged.
I have contacted my local MG dealership to ask if they can apply the fix, however, they inform me that they will charge an investigation fee to determine if it is indeed the software which is at fault. I do not see how it could be anything else as the car charges on all other networks. This is the equivalent of a petrol or deisel car having a fuel tank and the fuel nozzle not being able to fit in the filler neck.
As far as I can tell from the terms and conditions of the MG Waranty in Europe;
MG Guarantees repair, replacement or adjustment, free of charge, by an Authorized Repairer, of any part which
fails during the warranty period, as a result of a manufacturing or material defect.
I personally would class a vehicle not able to rapid charge at any CCS EVSE as a defect. I would be interested to hear your thoughts on this issue.
Kind regards,
1st reply:
Good afternoon,
Thank you for contacting MG customer service.
Regarding the query below, we have no influence on how much the dealership charges for diagnosis.
This is because before a fix is done, it must be diagnosed.
The price they charge goes towards labour costs.
I cannot confidently say if it will be covered as the vehicle has not yet been diagnosed.
When it has been, the dealership will be able to confirm if it is/is not.
My reply:
My query was not about the price charged for diagnosis, it is about whether MG Motors consider the Tesla software fix a warranty repair or not.
Can you give me a simple, definitive answer?
Is the software patch to fix the issue of charging on the Tesla Supercharger network, under warranty or not?
Kind regards,
2nd reply:
Good morning,
Thank you for contacting MG Motors UK.
There is never a charge for any MG update, however, as the technician at the dealership needs to remain with the vehicle during any installation, there may be a charge for the time of the technician.
This could apply as there is no fault with the vehicle.
It would be classed as a quality enhancement and the dealer cannot make a claim for their time through warranty as a result.
Please also note that this will not make the vehicle compatible with all Tesla charge points.
Only those which Tesla have chosen to open at any given time.
I hope this has answered your queries but if you do need any further assistance, do not hesitate to contact us.
Kimd regards,
My reply to that is going to be:
So if it id done as part of a service, where the technician is already being paid to be with the vehicle, is it then free?
Any thoughts, anyone?
This is my reply:
Hello Halima,
Thank you for your reply.
I have to disagree with you that a software fix to allow a vehicle to rapid charge, which is fundamental to the operation of said vehicle, is not an enhancement, it is a neccessity.
This reply suggests that if the vehicle is being serviced, then a technician is already allocated to said vehicle, and therefore there should be no extra cost.
Can you confirm that this is correct please?
Kind regards,