Tesla Supercharger Issue MG5 LR

[Pebblefeline]

I will be watching your posts avidly

Hope it goes well

 

[Rookery]

My PFL MG5 LR EXC is a very early model it arrived on our shores late August 21 although I didn't get the car to mid September 21 so going by what I have read I don't hold much hope. Further to that Toomey's Basildon I think will not want to do it.

 

[Verdigris]

My PFL MG5 LR EXC is a very early model it arrived on our shores late August 21 although I didn't get the car to mid September 21 so going by what I have read I don't hold much hope. Further to that Toomey's Basildon I think will not want to do it.

Probably the same batch as mine, then. The build date of the EVCC is 3/5/21 (or possibly 5/3/21 - why can't people put dates in the proper British format, especially when you've got to read them with a mirror!). No other information on Car Scanner. Can't find the eZS app on my i-phone app store.

 

[shpub]

eZS is an android app unfortunately. The date format is YYMMDD.

 

[Gomev]

Yes they did. Or to be more accurate a CCS Type 2 plug made an appearance. They certainly added a CCS connector but it isn't clear if they actually used the CCS standard to implement the comms. ..

"Yes, but you did NOT understand my post. On those with Magic Dock, but when the Magic Dock is NOT used, we can still use our own SC to CCS adapter, and it will work fine for CCS on ANY non-Tesla, such as Chevy EVs or Energica motorcycles.

...

They switched to CCS as it was the European Standard and to go with the new Model 3 which used CCS and not the Tesla plug in Europe.

Yes I did understand your post, but did you not spot that I only commented on the timeline of introduction of Tesla CCS and none of the technicals.

 

[shpub]

My apologies for any misunderstanding and it was not intentional.

The bit I posted in italics was an email from a Tesla forum and nothing else but to show that the Tesla CCS compatibility was a big problem in the US.

The point I was trying to make was that while the Superchargers had a CCS plug added as you said, it didn't automatically follow that Tesla Superchargers actually used the CCS standard with that plug at the same time. It is quite important as it could then be assumed that Tesla had full CCS operation many years before they opened up.

 

[Dark Star]

Having both a 2019 M3P Tesla and and 2021 MG5 SR I can say I've never had an issue charging the Tesla from any CCS network in the UK or Europe, where as the MG5 SR so far the only network I've managed to get it to charge from is the Podpoint Tesco network.
Which makes me rather cautious about taking it for a jolly abroad, I hope people can allay my concerns.

So, If I read this correctly, to use the Tesla network, and presumably others, my MG5 SR is going to need a hardware change as well as a software update? Or is it a total nogo on the SR?

Oh, many thanks and congratulations to the guys putting in the leg work to resolve this issue.. It's a big effort and I forgot to give thanks for all you have done.

 

[EVsince2016]

Actually we don't know that. The situation is not as straightforward. Mgs worked when Tesla first opened the superchargers despite the fact that when they were designed/built, Tesla was not open and didn't even support CCS. Non Tesla manufacturers did not even consider them. When Tesla opened up, they started supporting CCS. Tesla then upgraded their chargers and MGs stopped working and blamed MG for not being compatible. There were at the time other "Tesla" issues with other manufacturers.

As for Engie.... ASDA rapid chargers are supplied by Engie and I don't see complaints about them in the forums. The problem appears to be associated with the Eurotunnel versions. They may be old units that cannot be upgraded to fix issues or the operator has declined a maintenance program. We don't know but this situation is accepted as MG have a problem with Engie chargers that they won't fix. The reality is that MGs have an issue with Eurotunnel Engie chargers that doesn't appear with the hundreds of Engie chargers at ASDA. Does this mean that MG has to update the car to fix every charger that has a problem or doesn't meet the standards?

Add to this that many MG charger faults are nothing to do with the CCS charging itself but other factors such as payment issues which get reported to the user as a car fault giving the wrong impression that the car is not meeting the standard etc etc. Again angry owners insisting that it is an MG fault. I couldn't charge at an Osprey unit because of a card issue yet it reported to me that the car had unexpectedly disconnected! Hey MG your software is crap! Can't even charge at a new Osprey unit. Problem was the card operator requesting a PIN validation check which the Osprey charger could not do as it did not have an insertion slot! It was the charger that had disconnected! It was the charger telling me it was the car's fault. The charger should have known about this so why couldn't a more accurate error "payment error" be displayed. Whose fault is that? Would you expect MG to fix it? Is it an MG defect? It would be tough to prove that in court.

This doesn't excuse MGs ever changing position/ behaviour on the update issue but equally it is always good to place yourself on the other side to see if the situation is different.

I've had multiple charging issues across Europe crashing chargers, or having the Tesla issue with timeout / comms issues. I've probably used 40+ networks & different chargers with each. I know where the emergency release cord is for a reason!

Still not got an EnelX/Endessa unit to work on the MG5, or certain EDP units and they're critical to my summer trip.

This is not just a Tesla charger issue!

 

[Alslad]

This topic was once again discussed on the livestream podcast last night with an update from Miles Roberts.

Miles has spoken to his engineering contact at Longbridge who has confirmed the EVCC replacement is only needed for some LR cars and a revised technical bulletin is expected to be issued. MG are standing firm on the "enhancement" status of the update though

 

[biffo]

I’ve got an appointment today at dealer for my early September 21 LR. Dealer mentioned the conflicting information from MG & that they can only tell if software upgradable by getting car in and checking. So, should know by lunchtime.

 

[Archev]

I’ve got an appointment today at dealer for my early September 21 LR. Dealer mentioned the conflicting information from MG & that they can only tell if software upgradable by getting car in and checking. So, should know by lunchtime.

Good luck

I’ve got an appointment today at dealer for my early September 21 LR. Dealer mentioned the conflicting information from MG & that they can only tell if software upgradable by getting car in and checking. So, should know by lunchtime.

Over the last while I’ve been charging mostly at home. When I’m out and about on my various meanderings I only use the excellent Charge Place Scotland chargers and occasionally a Podpoint unit at Tesco.
I don’t do a huge mileage but I tend to keep the battery between around 30% and 80/85% on trips,
The car reaches its third annual service and its first MOT in September at around 27000 miles.
I’m seriously thinking of cancelling the booked “update/ enhancement/ Tesla nonsense around the same time and just see what happens when I get the car back.
Any pump in my petrol and subsequent diesel lifetimes could supply the motion lotion I desired so I’ll just enjoy driving using the wattage that works. If the other suppliers want to power my journeys they’ll need to cross to my side of the street and make it worth my while !!

 

[biffo]

Good luck

I’m not optimistic - but don’t really need this, other than holiday in Wales.

Over the last while I’ve been charging mostly at home. When I’m out and about on my various meanderings I only use the excellent Charge Place Scotland chargers and occasionally a Podpoint unit at Tesco.
I don’t do a huge mileage but I tend to keep the battery between around 30% and 80/85% on trips,
The car reaches its third annual service and its first MOT in September at around 27000 miles.
I’m seriously thinking of cancelling the booked “update/ enhancement/ Tesla nonsense around the same time and just see what happens when I get the car back.
Any pump in my petrol and subsequent diesel lifetimes could supply the motion lotion I desired so I’ll just enjoy driving using the wattage that works. If the other suppliers want to power my journeys they’ll need to cross to my side of the street and make it worth my while !!

I’ve done 18k in just under 3 years, almost exclusively charge at home but won an IONITY 3 month subscription recently, so £0.43/kWh - useful for recent work trips to Kendal.

Heading to North Wales soon though and the new IONITY hub not opened at Singing Kettle yet, but planning on some trips to Aberystwyth area where Tesla units there will come in very handy.

So, not essential for me but adds another cheap option to avoid the extortionate Gridserve, MFG, Osprey & Instavolt.

 

[moth71]

If you are going to Aberystwyth there is a new charging hub by the national library run by Fuuse, I was there last bank holiday they have fast chargers at 40p/kWh. & Rapid at 50p/kWh, there is also lots of books to read & a nice café.

 

[biffo]

If you are going to Aberystwyth there is a new charging hub by the national library run by Fuuse, I was there last bank holiday they have fast chargers at 40p kwh. & Rapid at 50p kWh, there is also lots of books to read & a nice cafe

Thanks for that, been using Fuuse at Kendal ‘Murley Moss’ recently as 50p/kWh there too ?

 

[Gomev]

Over the last while I’ve been charging mostly at home. When I’m out and about on my various meanderings I only use the excellent Charge Place Scotland chargers and occasionally a Podpoint unit at Tesco.
I don’t do a huge mileage but I tend to keep the battery between around 30% and 80/85% on trips,
The car reaches its third annual service and its first MOT in September at around 27000 miles.
I’m seriously thinking of cancelling the booked “update/ enhancement/ Tesla nonsense around the same time and just see what happens when I get the car back.
Any pump in my petrol and subsequent diesel lifetimes could supply the motion lotion I desired so I’ll just enjoy driving using the wattage that works. If the other suppliers want to power my journeys they’ll need to cross to my side of the street and make it worth my while !!

If they will do it for free then it's worth having, but as it's an 'enhancement' they probably won't do it if not asked. Write them a ditty in a return for a free 'update'.

 

[Les burrows]

If they will do it for free then it's worth having, but as it's an 'enhancement' they probably won't do it if not asked. Write them a ditty in a return for a free 'update'.

Hi Paul I agree if it’s free it’s well worth having. The major point is it should be for free; it’s an EV and should be able to be charged at any open to the public charging point. I said this again last night on the podcast while we where discussing the same issue with the ZS EV and Miles Roberts agrees and has tried to get MG Motors to accept the fact. They did at first but then changed their tune a few weeks later but in the long term it will cost them there are many now saying they would not buy another MG vehicle because of this stupid fiasco that MG5 and now ZS EVs are having.
Les

 

[Miles Roberts CG]

This topic was once again discussed on the livestream podcast last night with an update from Miles Roberts.

Miles has spoken to his engineering contact at Longbridge who has confirmed the EVCC replacement is only needed for some LR cars and a revised technical bulletin is expected to be issued. MG are standing firm on the "enhancement" status of the update though

The information is now live on "TRIP" (MG's internal workshop manual tool)

The basics are that all Long Range MG5 should have the correct hardware. All that is required is a software update, which is chargeable by the dealership as MG have said this is classed as an enhancement rather than a warranty fault.

The only vehicles that will need hardware updates are the MK1 ZSEV and the Standard Range MG5.

This requires a replacement EVCC, part number - 11505199 - RRP: £220.71 + VAT.
Indicative labour time for replacement of this part is 1 hour + coding

(MCE = Mid-Cycle Enhancement = Facelift model)

 

[jackois]

It would be nice if MG got each dealer to confirm with their customers that they will carry out this service if the car is eligible... all I had from mine was 'there's no campaign alert from MG, therefore we can't carry out this service'

Whilst I rarely get anywhere near an elidible charger, should I sell the car, I'd like it to be compatible for the next owner.

 

[Gomev]

Hi Paul I agree if it’s free it’s well Worth having the major point is it should be for free it’s an EV and should be able to be charged at any open to the public charging point I said this again last night on the podcast while we where discussing the same issue with the ZSEv and Miles Robert’s agrees and has tried to get MG Motors to accept the fact they did at first but then changed there tune a few weeks later but in the long term it will cost them there are many now saying they would not buy another MG vehicle because of this Stupid fiasco that MG5 and now ZSEVs are having.
Les

I quite agree.
I didn't specifically leave MG because of this, but all this nonsense didn't help. The whole backroom stuff and permissions and updates on a server in China, not available at weekends etc etc.

 

[JimD]

As others have said, whatever the cause of this incompatibility is or was, it was not any customer's fault yet they're left to fork out if they want the bug fixed.

This hasn't just put me off getting another MG, it's put me off high cost Chinese devices with complex software in general. I also have a Chinese manufactured inverter in my Solar installation and there were issues with that from day 1 (though thankfully software updates are over the air and free).

My experience is that Chinese companies seem to be poor at writing reliable software and even worse at implementing updates to fix issues with it.