iSmart 2.x merged; please use for all iSmart 2.x issues

[mykg]

Are you using the mobile number (no zero) or email address that was originally used to set up the account? This seems to be the source of many problems.

I'm using my mobile number as my username and this seems to be accepted but I then get the prompt to bind.

 

[Grriff]

But if you are getting the prompt to bind iSmart is not linking to your original account. If your original mobile number doesn't work try your email address.

 

[Bazzer]

I had exactly the same problem with android 8, even though play store said my phone was compatible. I ended downloading the APK earlier version of iSmart, disabled auto update and seems to have cured the problem. HTH.
Barney

Where did you find the earlier APK Version of i-Smart

 

[Trix]

When logged into Ismart to determine the battery %, I get this error 'The remote control function failed, please try again later'

I've cleared cache

It's been going on for many days now.

Does anyone have any other ideas?

 

[Lizzieclancy]

I am having the exact same issue-would love some support if anyone knows how to fix it!

 

[MG steve]

On iPhone you sometimes have to swipe down to refresh.

 

[joycamp]

yeah it is happening to me (I am in AUS) since yesterday evening. I think there is a server side problem on MG's side.

 

[Valli]

I have upgraded the MG iSMART app on my iPhone and lost remote control connection to my MGZS EV. Can anyone advise me as to how I can reconnect?

 

[MG steve]

Can you log into the app?

 

[Valli]

Yes I can. No problem there. But the app is failing to connect to my car. It is telling me it cannot locate my car although it does when I tap on the alert that says it can’t!

I.e - it shows my GPS location on the map.

 

[MG steve]

Have you tried removing the app and reinstall?

 

[Valli]

Shall do. Thankyou

Done- no luck. Still getting the same message alert that the app can’t find the gps location for my car. I’ve tried sitting in my car with the blue tooth on my phone and the synchronisation successful message shows up on the dash screen so I don’t know where to go in the car menu to track the feature to sync with the app.

I just read that you only get the first 12 months free use of the app with the purchase of a new car. After that you need to pay $50 for it to work. Do you know if this is true?

 

[Coulomb]

Another thread has been merged into this one.

 

[Eclectic]

I get that message if I don't scan first - it usually scans after a few seconds, then I can go back to the first screen and it will connect and update.

 

[PorridgeMG]

Unable to log into iSmart.

‘illegal AppSendData’

When trying to log back in?

Between working OK for several months.

 

[fred12345]

Unable to log into iSmart.

‘illegal AppSendData’

When trying to log back in?

Between working OK for several months.

there are a few recent threads mentioning having to log in, ? search for iSmart and it should pop-up with a couple of ideas ...

[ Moderator: This thread has been moved to this merged thread. ]

 

[PorridgeMG]

Thank you fred12345, I will have a search and see what I can find.

I have looked at various other posts and have tried logging in with original credentials as well as selecting ‘forgotten password’. To all these attempts I get the same error message:
‘illegal AppSendData’

 

[Coulomb]

Elsewhere I read that in some areas the app was down, but back working recently. So it may just work now.

 

[fred12345]

Well, just like that, out of the blue, my iSmart decided to connect to the car after 4 weeks trying, emailing customer service which said it wasn't bound to previous owner and suggesting I check it with a friendly local dealer...

(p.s. switched off Bluetooth on my phone to use USB cable AA for navigation and found out that the car still connected to my phone Bluetooth by itself!!! Don't ask ...)

? I'm starting to get scared of this car, if this is how AI will in the future decide what's best for us ...

 

[PorridgeMG]

I noticed on the home screen the following display:

The problem is:

- I never ‘unbound’ it

- When I press ‘Bind’ I am taken to the Login screen which still repeatedly fails with the response:

illegal AppSendData

Is there a support number within MG I can ring to see if the server that my account should be on needs switching off/on??