Do I vibe?

[Bob not bob]

10000 miles in.

Mine improved with a tyre change, then improved slightly again with a psi change.

But they are still there and unacceptable.

Also sure they are becoming more noticeable......

It's a fair old read but all your questions will be here.....

Warning. A cup of T and a biscuits will be required.

Page 1....

MG4 X Power Vibe/Hum 65 to 75mph

From Lampymic in a PM this morning.... Today at 8:24 AM Morning Bricktop1967, Have you noticed any vibration, although vibration might be the wrong word possibly a buzzing sensation when reaching 68+ on the motorway? I really noticed it on Thursday on a quick trip down the M55, wondering if...

www.mgevs.com

I'm already on page 5..... Might even need a power nap halfway through.

Thus far, few reasons to be optimistic. I'll be doing a motorway detour this evening to have a reflect on this.

 

[jamherber]

I'm already on page 5..... Might even need a power nap halfway through.

Thus far, few reasons to be optimistic. I'll be doing a motorway detour this evening to have a reflect on this.

If you do decide you can live with them (totally your choice) then still log it as a fault with Hendy and push for a new set of tyres - a) you get rid of the appalling standard rubber b) for us it did noticeably reduce the vibration

Also by logging it with the dealer early doors, should you change your mind about rejection further down the road, it will put you in better stead.

 

[Bob not bob]

If you do decide you can live with them (totally your choice) then still log it as a fault with Hendy and push for a new set of tyres - a) you get rid of the appalling standard rubber b) for us it did noticeably reduce the vibration

Also by logging it with the dealer early doors, should you change your mind about rejection further down the road, it will put you in better stead.

Thanks, I'll see what they offer. If I could reduce the issue by around 30-50%, I’d consider that acceptable. My previous Mini had its fair share of quirks, so I'm used to a bit of adjustment. I'll also try increasing the pressure to 40, as suggested in other threads.

However, the thought of going through this again and potentially being without a car for weeks is a real concern. I’ve already traded in my old car for less than it was worth, and I don’t have the funds for even a decent second-hand option. Plus, my credit score took a hit after the application, which limits my options.

While I’m frustrated about being misled (I even have an email from their manager confirming it was a new batch with no issues), I might not have much choice here. Exactly the reason I went to huge lengths for reassurance. This is probably a once in a lifetime new car purchase and has been soured despite my due diligence.

Goes to show. If you are purchasing a new vehicle, there's no way to guarantee unless they have it at the dealer already and are able to confirm it's at least a 2024 build. Nov 2023 still has the issue.

 

[Bricktop X PWR]

Thanks, I'll see what they offer. If I could reduce the issue by around 30-50%, I’d consider that acceptable. My previous Mini had its fair share of quirks, so I'm used to a bit of adjustment. I'll also try increasing the pressure to 40, as suggested in other threads.

However, the thought of going through this again and potentially being without a car for weeks is a real concern. I’ve already traded in my old car for less than it was worth, and I don’t have the funds for even a decent second-hand option. Plus, my credit score took a hit after the application, which limits my options.

While I’m frustrated about being misled (I even have an email from their manager confirming it was a new batch with no issues), I might not have much choice here. Exactly the reason I went to huge lengths for reassurance. This is probably a once in a lifetime new car purchase and has been soured despite my due diligence.

Goes to show. If you are purchasing a new vehicle, there's no way to guarantee unless they have it at the dealer already and are able to confirm it's at least a 2024 build. Nov 2023 still has the issue.

That email will be solid gold if you decide to reject.
Back it up. ?

 

[siteguru]

Just to clarify ... you say you've traded in your old car; you also say this is a lease. A lease is just renting the car for the stated period after which the lease company takes it back. And you wouldn't typically trade in an old car as part of a lease contract.

Do you in fact have PCP finance on the car rather than it being a lease?

 

[Bob not bob]

Just to clarify ... you say you've traded in your old car; you also say this is a lease. A lease is just renting the car for the stated period after which the lease company takes it back. And you wouldn't typically trade in an old car as part of a lease contract.

Do you in fact have PCP finance on the car rather than it being a lease?

Yes PCP. I've been googling the means of rejection for PCP, seems it's a bit more complicated but still possible. I'll notify the finance company also of the fault. Is there anything else I should take into consideration?

That email will be solid gold if you decide to reject.
Back it up. ?

Yes, that an me explicitly stating within my emails that I would reject it, if it had the vibration "issue"!

Even if they claim it's not a fault. I can certainly claim it's been miss-sold and the description of the product hasn't matched the product. I wonder if that will apply to the 6 month rejection limit or the 30 days, I'll need to google...

 

[Anon70]

My car had the hand numbing vibes for the first 1,000 miles, then they calmed down a bit, adding the extra tyre pressure reduced them even more. Now at just over 5,000 miles on the OEM tyres the vibes are noticeable but I can live with them for another 2 years when my lease is up and I give the car back.

 

[siteguru]

The PCP finance gives you extra protection in terms of Section 75A of the Consumer Credit Act 1974, or Section 75 if the purchase price was less than £30k. S75/75A makes the credit provider jointly liable with the seller for the performance of the contract ... S75A for amounts >£30k have some restrictions, like only being able to invoke it once you reach deadlock with the seller, whereas with S75 you can pursue the credit provider directly without having to liaise with the seller.

The Consumer Rights Act 2015 is the foundation for your rights ... in your case the car is not as described (but read the wording of that email carefully to ensure it does say what you think it says), and also not of acceptable quality. The simplest way forward would be to use your initial right to reject (within 30 days) ... that puts the onus on you to prove that the car doesn't conform to contract, but that should be easy enough. With this right you're entitled to reject outright for a full refund (less a small sum to account for mileage added to the car).

If you use the 6 months time frame then the onus is on the seller to prove that the car does conform to contract, but it also gives them the option to choose which remedy to offer - repair, replace or refund (reduced per mileage as above). Only after that remedy fails (assuming they try to repair) can you exercise your final right to reject for a refund, or the right for a price reduction but with these vibes that wouldn't be a realistic option.

 

[JonnyG]

............... Is there anything else I should take into consideration?

Yes, you could print off your email and print off the full MG Technical Memo on the fault (see page 39, post #764 of the "MG4 X Power Vibe/Hum 65 to 75mph" post) and then reject the car and complain like hell to the dealership and your PCP company in writing. The memo clearly states "Fault" and you were promised a car without the issue

 

[Bob not bob]

Yes, you could print off your email and print off the full MG Technical Memo on the fault (see page 39, post #764 of the "MG4 X Power Vibe/Hum 65 to 75mph" post) and then reject the car and complain like hell to the dealership and your PCP company in writing. The memo clearly states "Fault" and you were promised a car without the issue

View attachment 31111

Thank you

The PCP finance gives you extra protection in terms of Section 75A of the Consumer Credit Act 1974, or Section 75 if the purchase price was less than £30k. S75/75A makes the credit provider jointly liable with the seller for the performance of the contract ... S75A for amounts >£30k have some restrictions, like only being able to invoke it once you reach deadlock with the seller, whereas with S75 you can pursue the credit provider directly without having to liaise with the seller.

Thank you for this. Is that for the vehicle price only? I believe it's just above the threshold once I added the GAP insurance. It was all added to the same order / PCP deal so presumably S75A applies.

Thanks again!

 

[siteguru]

It depends on how the invoice was structured ... if the GAP was a separate item then you could use S75 but you wouldn't be covered by it to recover the GAP value (as far as I know / I am not a lawyer / nothing I say can be construed as financial or legal advice etc.).

 

[Bob not bob]

It depends on how the invoice was structured ... if the GAP was a separate item then you could use S75 but you wouldn't be covered by it to recover the GAP value (as far as I know / I am not a lawyer / nothing I say can be construed as financial or legal advice etc.).

I can cancel all that within 14 days as per my rights anyhow. So not a problem there!

This is the exact email sent to me - decided to omit the individuals details as I would say that their level of service has been good and they have been good communicators, till now at least!

"This unit came into the country in April. It is produced in 29/11 and imported March 24. I understand the early unit had some issue with vibration, but this is not one of the early units. The early were produced before OCT 23 and arrived last year. We have sold over 15 XPOWER from similar batch this month alone with no issues.

This unit we called it up from Bristol Port 2 days ago."

 

[siteguru]

That email looks solid enough for you, in my opinion.

 

[JonnyG]

Letter rejecting a new or used car bought from a dealer - Which?

If a second-hand car you bought from a dealer develops a fault, you can use this template letter to help you claim a refund.

www.which.co.uk

 

[Freeagain21]

Can I ask, for those who could have rejected earlier on, would you have? I like the car, but a four year lease seems like a long time and a lot of vibes. To be putting up with. It's surely going to forever be known as a lemon batch, so there's no hope of positive equity in four years time, so I'll be handing it back almost certainly.

Yes. But hindsight is a wonderful thing.

I emailed the dealership regarding the vibration within 24 hours of collecting the car (which was manufactured July 2023, delivered to UK September, collected October 2023). The email started a chain of action with emails between me, the dealer and MG(UK). MG(UK) always took weeks to reply.... they said it was the first report they had received about this issue. Foolishly, I believed them.
The dealership were told to try several things to resolve the issue, which they duly did, to no avail. I was always felt reassured that they were looking into it, and it would be resolved. This week we will have owned the car for 12 months, and now find ourselves in the Group Litigation as a consequence of MG(UK) and SAIC finally admitting they have no plans to fix it.

It's a shame UK Lemon Laws aren't as weighty as those in Australia/NZ. This would have been resolved much sooner, and without having to seek legal recourse and the PR nightmare which will result if it goes main-steam media.

 

[Freeagain21]

I've driven 8500 miles and have had the car for a year, no change in vibration for me unfortunately.

Ditto at 7100 miles.

 

[Bob not bob]

Thinking that I might offer for the dealer to do the Tyres and rebalance, then reassess.

Thought, it'll likely put me outside of the 30 day rejection period, but honestly I'd be happy with a replacement that doesn't have the issue. Any particular thoughts on the advantages and disadvantages of this strategy? - If it helps, it helps and I might be able to live with it. If it doesn't, I'd just be paying a bit for mileage done.

 

[salty]

As long as you register your possible rejection within the 30 days does that not count? Then let them try and do something about it, starting with tyres and balance. ?

 

[Chrisdriving]

Yes i would register your displeasure and as you like the car otherwise give them and MG the chance to improve or cure it on your particular car.
When mine arrives tomorrow i will test drive it, if i have the problem i will register it with Alphabet the leasing company who have taken cars back before with this problem and also give MG chance to fix it.

 

[Bob not bob]

As long as you register your possible rejection within the 30 days does that not count? Then let them try and do something about it, starting with tyres and balance. ?

I got no idea, need to do a quick law degree! Will study up when the baby is asleep.

Yes i would register your displeasure and as you like the car otherwise give them and MG the chance to improve or cure it on your particular car.
When mine arrives tomorrow i will test drive it, if i have the problem i will register it with Alphabet the leasing company who have taken cars back before with this problem and also give MG chance to fix it.

Do send me a message and let me know, would be very interesting to see if another user has it, considering I was advised the last 15 sales didn't.